Service Desk Management - Services
This function needs utmost attention, we at Inoventive IT Services use Advanced analytics and dashboards which can increase management visibility into IT service management, the process helps drive accountability for service quality, limit risk and align IT investments to business productivity goals.
The best Service Desks manage information delivery by utilizing Information IT infrastructure Library (ITIL) best practices to deliver these services. The Service Desk is the first contact in an organization for any and all IT questions.
Our primary Goal for the Service Desk process is to manage and control incident, life cycle management of all service requests, and communicating with the customer. The objective is to:
- Minimizing business impacts of service failures
- Proactively managing use of the IT network of ITIL best practices
- Resolving incidents and requests with minimal delay
- Communicating with the end user
- Manage and Analyse Data to make Service Improvement plans.
- Generating MIS