Compliance & Audit Services
You have limited human and financial resources to meet the growing demands for new technological capabilities and business processes. And few can afford to reinvent the wheel. IT Service Management (ITSM) is a discipline for managing information technology systems that focuses on how users consume technologies rather than how developers create them. Those who embrace ITSM benefit from an evolving set of best practices documented in the Information Technology Infrastructure Library (ITIL®). We’ve developed a practical approach to leveraging the value of ITSM through our Compliance & Audit Services ( CAS) framework. This framework has enabled us to create ITSM transformation plans and road maps that rapidly address the root causes of IT infrastructure challenges.
Rather than focusing separately on people, process, and technologies, the CAS framework creates governance strategies that are based on proven, cross-functional experiences. We believe this accelerates the decision making process and maps your IT initiatives to real business needs.
ITIL Compliance Services
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services. Its main objective is to align business and Information Technology. ITIL’s IT Service Support process helps organizations to efficiently manage software, hardware, and human resource services to ensure continued and uninterrupted business. We closely analyse the workflow process and documentation to manage broadly five key ITIL processes that guarantee the uninterrupted and best quality services, and a continual improvement plan is designed and explained to the stakeholders.
The service includes:
- Process and Procedure awareness
- Work Flow Consulting.
- Awareness of ITIL framework to the stakeholders
- Documentation and process adherence
- Designing Governance and Improvement plans
- Designing Five (5) reporting templates